INTRODUCTION
“The management at OES has designed its product support department in such a way, so as to provide the best customer support that is needed to attain the highest level of customer satisfaction”
Orient recognizes the expectations of customers; therefore we are focused on delivering real 24/7 support. Our success is mainly dependant upon our ability to support our customers.
Our trained and qualified staff is vigilant in highlighting equipment performance that enables us to reduce the potential down time. Our after sales specialists are continuously in touch with customers for business guidance. Our spare parts ensure maximum service life and reliability to your equipment while our operation & maintenance is a complete plant management package with cost effectiveness.
Our mobile service teams comprising of trained staff; regularly visit all customers in order to ensure that your machines run smoothly and for any other requirement we are always equipped with spare parts and hands-on services support.
THAT IS THE REASON WE SAY ‘ORIENT PRODUCT SUPPORT, A FULLY INTEGRATED SOLUTION PROVIDER’.
For almost 16 years, Orient has had a successful experience in power generation services; we hold excellent relationship with our clients and we aim to consistently provide our customers quick serving through our proactive sales team, reliable service, parts back up and technical expertise.
OUR INTEGRATED CUSTOMER SUPPORT FUNCTIONS ENSURE THAT WE OFFER EXCELLENT CUSTOMER SERVICE AND MEET CUSTOMER SATISFACTION LEVELS.
OUR SERVICES
- Field services (scheduled & unscheduled maintenances).
- Workshop services (overhauling & repairing).
- Specialized services (commissioning & consultancy).
PARTS
- 100% genuine parts
- Parts Warranty coverage- as per policy
- Parts distribution all over Pakistan
- Timely availability
- Adequate inventory levels with respect to known population
- Close coordination with principal for parts requirements
- Technical support from principal for customer issues
- State of the art software for inventory control & management.
- In process of upgrading software with latest version of Microsoft Dynamics AX
- Planned cash counter to facilitate customer for spot purchases
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